MotoBrio Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with motobrio.com. Please read them carefully and print a copy for reference at the time you make an order.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full hard copy of the current terms and conditions are also available by applying in writing to MotoBrio, 5 Brougham Place, Hawick, TD9 9JU.

These terms and conditions only cover motobrio.com. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

The contents of this website are variously the copyright of motobrio.com or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trade marks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.

It is not permitted to create any link to or from this web site without prior written consent and motobrio.com is not liable for any information displayed on third-party sites which have been linked without our permission.

By using this website you agree not to intentionally misuse it. This website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur. Use of this website is governed by Scots Law and you submit to the exclusive jurisdiction of the courts in Scotland.

Authorisation of use

Any person is authorised to view the information, images or texts and all other content posted on the web site. motobrio.com may modify the terms and conditions of use at any time, without prior notice and such modifications shall become effective upon posting on the web site. motobrio.com reserves the right to restrict access to its web site and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the web site.

Promotional Codes

Only One discount can be used per order even though the website may allow the use of multiple codes. Transactions will be amended to reflect this policy and customer notified of this before the purchase is confirmed.

Privacy statement

What information do we collect and why?

When you place an order with us, we need to know your name, e-mail address, home address, delivery address, credit or debit card number and expiry date and your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

In order to monitor the performance of our site we collect the following information:

• An IP address to monitor site traffic and volume
• A session ID to uniquely identify you on our site

In order to fulfil any orders placed with us we collect the following details:

• Email address and telephone number to contact you with regard to the order
• Name of Customer
• Credit card and delivery address for security fraud checks

What are cookies?

We use “cookies”, a piece of data stored on your computers hard drive which contains information about you. If you reject our sites' cookies (settings in your web browser), you may be limiting your use of some areas of the site.

Our cookies do not hold any personally identifiable information.

The information within the cookie is securely encrypted and can only be understood by our web site. Our cookies store information only for as long as you are viewing the website (Session Cookies).

What we do with your information?

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to maintain guarantee records and to provide after-sales service as well as marketing information circulation.
2. To comply with legal requirements

We do not sell exchange or trade in any way our customers personal information. What is given to us stays with us.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Delivery Information

Delivery methods

Please note that our Next Day Delivery has been suspended until further notice.

We know you don't want to be kept waiting for your order. That's why we have arranged two methods of delivery service direct to your home:

Order Value	Standard Delivery Charge	Next Day Delivery Charge	Heavy Items Premium
UK delivery
Up to £10	£2.50	£6.50	£3.50
Between £10 and £30	£3.50	£7.50	£3.50
Between £30 and £100	£7.00	£11.00	£3.50
Between £100 and £200	£9.95	£11.00	£3.50
International delivery - EU
Up to £50	£10	N/A	£7
Between £50 and £80	£15	N/A	£7
Over £80	£25	N/A	£7
International delivery - Rest of world
Up to £50	£15	N/A	£15
Between £50 and £100	£20	N/A	£15
Over £100	£50	N/A	£15

• Please note that prices and delivery rates stated above are exclusive to orders placed through this website. Different prices and delivery rates may apply to telephone orders.
• Please note that special offer items retain the same postage value as when previously priced, i.e. before becoming special offers, and postage may therefore not be levied at the rate shown in our Postage table.
• Standard delivery - our stock levels mean that most standard delivery orders are processed and delivered within 3-5 working days from payment anywhere within the UK mainland. (Working days are Tuesday to Friday, excluding Public Holidays.)
• Next Day delivery – for products that are in stock, next day delivery means we will despatch your order the same working day for delivery on the next working day as long as your order is placed before 2pm. (Applicable days are Tuesday to Thursday, and excludes Public Holidays.)
• Please note the goods will be despatched for delivery as stated above and are sent via our current Courier next day delivery service. However, in certain circumstances our Courier may not deliver next day due to unforeseen circumstances. We are not responsible for this delay and no refund of the carriage charge will be made.

Your Next Day delivery order will be delivered by our current Courier between the hours of 9:00 am and 6:00 pm on the specified day (below). Our Courier will require a signature as confirmation of delivery. If for any reason you do not receive your order you can check the status with our order tracking facility. Phone us for your unique tracking code on 01573 420287 between 9:30 a.m. and 5:30 p.m. Tuesday to Saturday.

Stock Indication

On our web site we use a stock indication system which informs you if we have the selected item in stock or if it is an item we need to check availability with our suppliers. Many items are dispatched direct from suppliers, so the stock level shown is only an indication of current stock levels held by us directly.

This offer is subject to availability and occasionally, the delivery status may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should this occur we will send you an e-mail advising you of the changed status and we will not process your express delivery surcharge unless you have ordered more than one product that is available to despatch.

Products that are not available at point of order

In some cases you may find that an item you wish to purchase as part of your order is not available. At this point we will contact you and offer you two alternatives:

• Place the order on hold until all items are available and deliver your order all at once
• Ship available items at point of order and send the unavailable item(s) separately when it becomes available, however this method may incur separate shipping charges for each item despatched.

More about delivery

In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods received by you must be retained in case we need to arrange for return and inspection.

Returns Policy

Returns and Refunds

...are both easy as part of our total customer care service. We believe that you will be delighted with your product; however there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Please note that no returns are accepted unless they have been agreed by telephone / email beforehand. If returns are made without this contact being made your chosen course of action (refund/replacement) may be delayed.

Should your item(s) be received in a damaged condition you must notify us on 01573 420287 or info@motobrio.com, within 3 days from receipt of your order.

Postage and packing will not be refunded. It is the customer's responsibility to return the goods to motobrio.com at their expense.

Unwanted goods:

If you wish to return product(s) you should inform us of your decision within 7 days of the date on which you received the item(s).

Please contact us by;

• E-mail: info@motobrio.com
• Telephone on 01573 420287

Subject to satisfactory inspection of the goods by us, we will refund you any AlignRight paid for the product, less the return carriage fee, which will normally equate to the outbound carriage charge.

Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned.

We cannot cancel your purchase when:

• The goods were a special order to your specification and are in otherwise useable condition.

Faulty goods:

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair.

We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery. Please ensure that your product(s) are accompanied by the original delivery note.

Should you wish to report a faulty item: Please call us on: 01573 420287.

Subject to satisfactory inspection of the goods by us, we will process a refund, replacement or repair for you, whichever is decided appropriate by us.

To qualify for a refund or replacement the product must be:-

• In otherwise 'as new' condition; and
• Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries). Spares that have to be fitted internally are guaranteed for three months, provided they have been fitted by a suitably qualified and competent person. It is your responsibility to prove that this is the case by for example production of a valid and relevant invoice for fitting from an approved and recognised workshop.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Safety Information

Important safety information

Please read the following safety information carefully:

• Parts should only be fitted by a suitably qualified or competent person in accordance with any manufacturer's instructions.
• Ensure appliances are disconnected from the mains before performing any work on them and that any necessary earth continuity or insulation resistance tests are performed before reconnecting.

Payment Methods

Payment method

All prices are in £ sterling inclusive of VAT and exclusive of delivery. Delivery charges can be found under the Delivery and Returns – Delivery Information section.

They are also shown when you place items in your basket. You may pay by any major credit card or debit card listed below. Payment is normally deducted when your order is despatched, expect for special orders, where the deduction is made immediately.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

The following credit and debit cards are accepted on our website. We accept AmEX, Visa and MasterCard credit cards and Visa Debit, Visa Delta, Visa Electron, Switch/Maestro and Solo debit cards.

*Please note that prices quoted over the phone may differ to those shown on this website.

Website transactions

When you place an order we will treat it as an offer to buy. We will send an e-mail to confirm receipt. If we accept your order, we will despatch the product(s), at which point we make a legal contract with you. Payment will normally be processed at the point the goods are dispatched. We will be entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know.

When you order you will have an opportunity to check the details and correct any input errors.

Telephone orders

Provided your chosen goods are available we will process your payment on your instruction and at the time of dispatch. We do not send confirmation emails to telephone customers unless this is requested.

When deciding whether or not to accept your order we may use certain information about you, including any received from your card issuer, this helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Security

Motobrio.com/motobrio.co.uk - is a secure shopping site with HackerSafe and Sage Pay 128 bit security for peace of mind.

We recognise the importance of security regarding credit card information you send us over the Internet.

We take all the necessary precautions to protect our customers' personal information and to store it securely.

Sensitive information that is transmitted by you when completing an online purchase (such as credit card numbers) is managed by a third-party: Sage Pay, who encrypt the data and deal with the Credit Card companies. MotoBrio.com does not process any detailed credit card information arising from online purchases.

You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox/Mozilla) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details) – no other page will transmit information about you.

In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Finally, the servers on which we store personally identifiable information are kept in a secure environment.

How we keep your online details secure.

We're passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They're the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.

We won't capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.

Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card. This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. So don't be alarmed if this additional check appears.

For more information about Sage Pay click here.

Shopping securely with motobrio.com

Be rest assured that we take all the necessary steps to ensure shopping with us is safe.

motobrio.com uses the Sage Pay Secure Service. This utilises the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into scrambled bits of code that are then securely transmitted over the Internet.

In order to help safeguard unauthorised use of your credit or debit card Sage Pay check the security code located above the magnetic strip on the back of your card and also the address provided on the order with the address set against the card.

Verified by Visa and MasterCard® SecureCode™

At the point in the order process where you enter your card details our e-commerce system will request confirmation that the details provided are correct as explained in the sections above.

Most banks now include the Verified by Visa and MasterCard® SecureCode™ virtual 'card present' environment. These are additional security systems which may appear as part of the final stages of the ordering phase.

Should your bank use one of the above systems you will be prompted to enter a password or code in order to proceed. The web page which prompts for this information is provided by your bank where you use a Visa or MasterCard® credit or debit card. The information transmitted from this page is between you and your bank and is in no way used or processed by us. As soon as the card/password is verified you will be returned to our web site to complete your order.

At the point at which this page displays, one of two things will happen. You will be prompted to enrol in the respective cards scheme, where you have not already done so (you will be prompted to create a password or code as part of the enrolment process), alternatively you will be prompted for your password if already enrolled.

Customers can contact or visit their banks website for more information and to enrol independently of this or any other web site.

MasterCard® SecureCode™ explained

MasterCard® SecureCode™ is a simple and secure method of payment at online stores. You will have a private code known only to you and to your bank, your SecureCode™ enhances your existing MasterCard® account by protecting you against unauthorised use of your card when shopping online at participating online retailers.

Every time you pay online at participating retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.

For more information regarding MasterCard® SecureCode™ contact your bank.

Verified by Visa explained

Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers.

Protection from fraudulent transactions and the costs associated with it is provided to retailers and customers get the reassurance they need to spend with confidence.

For more information regarding Verified by Visa contact your bank.